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雷轰官网

#1 customer engagement platform for an omnichannel world
To help you sell smarter, serve better, and know more FIND OUT HOW

EASY WITH EGAIN!

Virtual Assistant

Virtual Assistant





Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context. 坚果加速器官网下载免费

Super Chat

Super Chat

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. MORE

Knowledge

Knowledge+AI





Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources  (social, community, partner, and enterprise). MORE

Social

Social

Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Proactively publish multimedia 
content on
multiple
channels. 
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Mail

Mail

Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated
solution. 坚果网络加速器

Analytics

Analytics

Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
MORE

雷轰官网

Start conversations with customers through a lifelike agent, who uses natural language. Seamlessly escalate to a real chat agent with context.
View More

雷轰官网

Engage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration.
View More

雷轰官网

Serve knowledge everywhere! Simple yet powerful tool, based on patented reasoning technology. Tap diverse sources (social, community, partner, and enterprise).
View More

雷轰官网

Monitor social media streams, identify relevant posts, analyze 坚果nuts加速器官网 sentiment, and respond efficiently. Proactively publish multimedia content on multiple channels.
View More

雷轰官网

Receive, parse, route, and efficiently respond to high volume of customer emails, web forms, SMS, white letters, and faxes using an integrated solution.
View More

雷轰官网

Set service levels and monitor customer satisfaction, incremental 坚果加速器客户端 sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
View More
Over 20 customer engagement apps. View all apps!

雷轰官网

雷轰官网

July 29, 2023
Chatbots rank dead last in customer satisfaction as digital service demand grows amid COVID-19
July 20, 2023
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July 16, 2023
eGain adds Google’s Business Messages support to its Messaging Hub
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